Terms and Conditions

Camden Learning Terms and Conditions

By using this website (cpd.camdenlearning.org.uk) to access training, development, or any training events offered by Camden Learning, you are agreeing to all terms and conditions associated with event places including all charging and non-attendance policies.

The information you provide will be stored electronically and used by Camden Learning in compliance with the Data Protection Act 1998. 

All correspondence relating to Camden Learning events will be via email.


Camden Learning reserve the right to amend these terms and conditions at any time without notification.



Bookings can be made online either by individuals or via the organisations’ CPD (Continuing Professional Development) leader. All bookings require a CPD leader’s authorisation and will not be confirmed without it.

Places on all events must be pre-booked. Early booking is advised to secure a place.  The closing date for bookings will be the start time of the event unless otherwise stated. 


Most courses are booked on a first come first served basis, unless otherwise stated. 


Camden Learning reserves the right to limit the number of delegates from one organisation to a maximum of 3.

CPD leaders must ensure that attendees are only booked onto events appropriate to their professional development.  Some events may specify selection criteria.

When the course being applied for is full you will be placed on a waiting list. Camden Learning will send a confirmation of your place if one becomes available. Waiting list bookings are not automatically booked onto future courses.


Changes to courses

Every attempt will be made to deliver the event in the form described on the Camden Learning website. When there are significant changes participants will be notified prior to the start of the event. 


If a course has to be postponed or cancelled, Camden Learning will notify booked participants at the earliest opportunity.

Course fees are detailed in the course outline and vary according to membership category.

For courses that carry a cost the charges are applicable and due on confirmation of booking.  

Booking cancellation and non-attendance by participant

All delegate cancellations must be made online or in writing to customersupport@camdenlearning.org.uk
 before the start of the event. Please ensure a copy of the cancellation email is retained. Cancellation after the start of the course, or not at all, will be subject to a non-attendance penalty charge, (see table below). 

Delegates should contact Camden Learning several days in advance should they need to arrive late for a course and arrangements will be made if possible.  Participants will not be allowed access to courses if they arrive later than 15 minutes after the course begins without prior arrangement; in these cases a non-attendance penalty will apply.


Non-attendance penalties will still apply for non-attendance due to illness, bereavement, special leave or having to attend court in a professional capacity, unless the booking is cancelled by the delegate or their CPD leader prior to the start of the event.


Table of non-attendance penalty charge by membership category: 


Membership category


Camden Learning

100% of the course fee

Camden Learning Governor Package

100% of the course fee

Camden Learning Associates

100% of the course fee



Each attendee will be expected to give an evaluation of the event. Depending on the activity this may be in the form of an instant reaction sheet at the end of the event, group feedback, or other activity.

Participant’s managers may also be asked for feedback.

Inclusion and equality

It is the responsibility of the delegate to make Camden Learning aware of any specific requirement upon booking.  Every effort will be made to support individuals’ to access training.